Full Name

Dalal Saifuddin

Company

National Commercial Bank of Saudi Arabia

Department

Private Banking

Position

Relationship Manager

Company Website

http://alahli.com

City

Jeddah

Country

Saudi Arabia

Professional Background

Corporate Responsibility (CSR) Specialist with over seven years’ experience managing client relations, measuring risks and evaluating opportunities in the banking and healthcare sectors. MBA with CSR focus. Collaborated with diverse stakeholders including corporate partners, investors, and charities. Objective is to leverage CSR research & analysis skills to develop a leading organization’s social responsibility strategy in line with its mission.

Linkedin Profile Link

http://www.linkedin.com/profile/view?id=155446294&locale=en_US&...

CSR Interest & Background

Strategic CSR
• Benchmarked CSR strategies across banking sector (HSBC, Lloyds, The Cooperative, RBS, NCB, SABB) including evaluating the strengths and weaknesses of the current CSR practices according to the Social Anchored Competency Model.
• Researched Saudi and UK markets for CSR Management Project including telephone interviews, web-based research & comparing sustainability annual reports.
• Provided recommendations on how can Saudi companies could develop strategies to align their CSR practices with core business values.
Project Management
• Led over 65 projects of poverty reductions in KSA, Syria, Africa & India that resulted in raising over SR 200K between 2005-2010 through developing financial proposals, engaging in events and strategic networking with different prospects.
• Managed and supervised over 20 events in ALJ & NCB (including fashion shows, opera night and Eid events) through networking and coordinating with various business partners and colleagues, managing issues, and overseeing logistics resulting in higher brand awareness and customer loyalty.
• Originated full treatment sponsorships for over 50 underprivileged patients in ALJ with an average of SR 100Kthrough assessment of their financial situation, developing sponsorship proposals and evidence to business Partners and strong coordination & follow up with potential donors.
• Implemented, updated and supervised the process of managing client database in NCB & ALJ resulting in higher level of client confidentiality, efficiency in search results & ease of data accessibility.
Team & Client Relations
• Built strong rapport with more than 40 of NCB high net-worth clients (SR 12M average AUM each) including listening to challenges, providing constant follow up, inviting them to events; resulted in 100% retention each year between 2007-2010.
• Collaboration with diverse colleagues across different departments in NCB to facilitate and deliver excellent client service in a timely manner resulting in receiving two promotions in two consecutive years.
• Contributed to delivering successful rehabilitation treatment plan for over 50 clients in ALJ through the effective use of strategic empathy, motivation & providing counselling to patients & their families.